12/1/2025 · 6 min
AI agents vs RPA: what to automate (and what not to)
A simple decision framework for choosing between deterministic automation and LLM-powered agents in enterprise workflows.
RPA is deterministic. Agents are probabilistic. The best enterprise solutions combine both: stable execution paths with AI where ambiguity exists.
Decision framework
- Use deterministic automation for: approvals, transactions, integrations, SLA-critical steps.
- Use AI for: classification, summarization, extraction, drafting, knowledge retrieval.
- Use agents for: multi-step assistance with human oversight and strict tool permissions.
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We can design a pilot with RAG/automation and governance, with evaluation and clear metrics.
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